Distribution Channel Specialist | SwiconJobs

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Distribution Channel Specialist

2024.06.20. | Hybrid | Romania
Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks
  • Serve as single point of contact for customers; escalate to technical support team 
  • Proactively communicate order details to customers
  • Follow up on NON-EU documents for SP (Spare Parts) orders
  • Monitor number of NON-SI cases and closely follow up with all teams involved
  • Opening IT tickets for system issues
  • Managing the registration process for Channels enrolment in PrintOS
  • Collaborating with third parties related to non-Indigo products support on Indigo presses
  • Monitor SP requests placed by Channels on the Web Ordering System and forward them to the technical team
  • Adjust the requests based on the feedback received from the technical team
  • Send notifications to channels for BO (back order) allocations or any order changes
  • Escalate to TL all errors notified by Channels: eg SP missing, error login account, missing or wrong contract set-up for specific press, SP with wrong pricing
  • Manual customs invoice for specific NON-EU channels
  • Check that order information is accurate, process order in internal tools
  • Inform channel on order details, follow up if needed
  • Create reports 
  • Complete the mandatory trainings
  • Be a promoter of the Industrial Print business, products, and services
  • Develop and share innovative ideas how to improve our service delivery
  • Use a teamwork approach with our internal and external partners
  • Delivers the requested tasks in due time, respecting SLAs and deadlines
  • Ensures the compliance of the processes, as per the partner’s internal policies
  • Is aware and respects the internal policies and procedures from the partner, both from a global and local level
  • Delivers any other task or work related responsibility as requested by the manager 
Expectations
  • Degree level education
  • Fluent knowledge of English and one other European language (as agreed with the country and EMEA)
  • Experience in Customer service/support
  • Experience in working with multiple countries/sub- regions at a high level of complexity
  • General computer skills (Operating System - Windows 10/11), experience in working with MS Office applications: Excel, Word and PowerPoint;
  • Good communication skills
  • Ability to work with numbers
  • Team player
  • Organizational skills
  • Ability to work under pressure/deadlines
  • Ability to handle conflict situations;
  • Analytical skills
  • Flexibility and adaptability
  • Oriented towards continuous improvement
  • Ability to prioritize workload
  • Proactive
  • Positive attitude
  • Fast learner
  • Solution oriented
  • Able to work independent with limited external help
Employer's offer
  • Hybrid work
  • Meal tickets