Introduction
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners
Tasks
- Assigned to customers or partners as a focal point for operational aspects for the business relationship and may assist in driving the operational strategy for their assigned customer and participate in key negotiations.
- Provide process consulting expertise to project and account teams in developing the customer solution and to enable the efficient execution of operational processes. Advocates the customer/partner view, expectations and provides feedback to the development/improvement of processes and capabilities.
- Understands and analyzes account financials. May manage top level escalations by interacting with Company management and the customer/partner side.
- Examples of operational topics handled in this job family can be; provide consultancy and support to an account that wants to centralize the purchasing of hardware or service agreements, work with the account as well as internal stakeholders to implement new business models / supply chain models, implement processes and procedures with the account supporting Company's policies related to compliance and global trade, advocate the customer/partner requirements in the development of automated solutions (web based, EDI)
- CA activities for new S4 SAP with main objectives:
- Support the creation of Deal templates
- Cross reference files and BODS submission files
Expectations
- Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems/projects of moderately complex scope.
- Exercises independent judgment within defined practices and procedures to determine appropriate action.
- Acts as an informed team member providing analysis of information and limited project direction input.
- Follows established guidelines and interprets policies.
- Evaluates unique circumstances and makes recommendations.
- First-level university degree or equivalent experience.
- Typically 2-4 years of related experience with experience, preferably in supply chain, customer service, procurement or financial management.
Employer's offer
Why us?
- Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
- A challenging environment that will stimulate you to grow as a professional!
- A great foundation for your career!
- Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career.
- Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.
- A dynamic work environment with a culture that is open, innovative and performance-orientated.
- Hybrid working module (Home Office & Onsite)
Romania
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Customer Management Advisor - German
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Sales Support Analyst (in English)
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Business Operations Analyst (in French)
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CSSM in Italian
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Sales Support Analyst
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Sales Support Analyst
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Customer Management Advisor (in Turkish)
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Customer and Sales Support Manager (in English)
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Business Operations Manager
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Operational Process Mgmt Analyst
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Account Delivery Manager
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Customer Engagement Mgmt Advisor
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Customer Engagement Mgmt Advisor
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Sales Support Mgmt Analyst
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Customer Engagement Mgmt Advisor
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Operational Process Mgmt Analyst
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Operational Process Mgmt Analyst
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Local Deal Service Solutioning & Program Consultant (VDPS/3PS)
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Process & Capabilities Manager
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MPS Operations-Invoicing Manager
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Analistul servicii client
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Customer Service Analyst
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Business Analyst
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Reporting Developer
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Customer Management Advisor (in French)
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Channel Data specialist (CDS) - in German
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Sales Support Analyst
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Operational Process Analyst (in Spanish)
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Business Operations Analyst (in French)
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Sales Support Analyst
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CSSM - Customer and Sales Support Manager (in English)
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Business Planning Manager
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Customer Management Advisor (in French)
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Customer & Sales Support Manager (shortened CSSM) - in French
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Bid Desk employee
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Operational Acct Management Advisor
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CSSM in English&German
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Customer Management Advisor - in German
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Customer Management Advisor - in French
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Assistant
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Customer invoice disputes support lead
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CSSM in Italian
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Customer Management Advisor - English speaker
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Business Analyst
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Channel Data specialist (CDS) & Financial Claims specialist (FCM)
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CSSM (RADICAL Program)
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AOM Support
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Process & Capabilities Manager
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Business User Support team (Customer Operations)
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Customer Management Advisor in English
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CSSM (Customer & Sales Support Manager in German)
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Sales Support Analyst (in Italian)
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Sales Support Analyst
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Sales Support Analyst (english)
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SCCM - Analist Servicii Client
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Customer Management Advisor (in Turkish)
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Reporting Developer
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Account Delivery Manager
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Process & Capabilities Manager
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Account Delivery Manager
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CSSM (German&English)
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