Operational Acct Mgmt Advisor II

Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks

Assigned to customers or partners as a focal point for operational aspects for the business relationship and may assist in driving the operational strategy for their assigned customer and participate in key negotiations
Provide process consulting expertise to project and account teams in developing the customer solution and to enable the efficient execution of operational processes
Advocates the customer/partner view, expectations and provides feedback to the development/improvement of processes and capabilities
Understands and analyzes account financials
May manage top level escalations by interacting with the partner management and the customer/partner side
Examples of operational topics handled in this job family can be; provide consultancy and support to an account that wants to centralize the purchasing of hardware or service agreements, work with the account as well as internal stakeholders to implement new business models / supply chain models, implement processes and procedures with the account supporting the partner's policies related to compliance and global trade, advocate the customer/partner requirements in the development of automated solutions (web based, EDI)

Expectations

Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues
Works on problems/projects of moderately complex scope
Exercises independent judgment within defined practices and procedures to determine appropriate action
Acts as an informed team member providing analysis of information and limited project direction input
Follows established guidelines and interprets policies
Evaluates unique circumstances and makes recommendations
First-level university degree or equivalent experience
2-4 years of related experience with experience, preferably in supply chain, customer service, procurement or financial management

Employer's offer