Operational Analyst

Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks

Responsible for the execution of operational processes across the end to end sales cycle within a defined function which may include quote and configuration, pricing, bid/win proposal, quota setting, crediting, and measurement of sales compensation, services engagement and contract management, and order management
Measures, reviews and analyzes for efficiency and effectiveness of defined processes
Accountable for operational performance based metrics and agreed upon service level objectives/agreements as well as ensuring adherence to the partner's policies and compliance with applicable legal requirements

Expectations

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives
Works on problems/projects of diverse complexity and scope
Exercises independent judgment within generally defined policies and practices to identify and select a solution
May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process
Ability to handle most unique situations
May seek advice in order to make decisions on complex business issues
First level university degree or equivalent experience; may have advanced university degree
4-6 years of experience in a business related function, preferably finance, accounting, or compensation

Employer's offer