Operational Process Analyst (in Spanish) | SwiconJobs

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Operational Process Analyst (in Spanish)

2022.06.20. | Románia | Romania

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners


The Customer Service Analyst operates in a multicultural environment, assisting sales representatives, Company customers, partners and / or business groups with special pricing operations. The Customer Service Analyst is an integral part of the sales operations team with a variety of responsibilities, such as:

  • Contact point for the sales operations team and sales organization in the EMEA region (Europe, Middle East and Africa) regarding assistance and support in operating special pricing requests according to agreed procedures and regulations.
  • Provides support to the sales team and / or Sales Operations regarding the special pricing process using all communication methods (written, verbal).
  • According to the required quality standards, validates the requests sent by customers, partners / support teams for partners, sales representatives and / or sales groups, respecting the agreed deadline;
  • Validates and / or creates and coordinates standard and non-standard requests for a well-defined customer list, verifying and validating the accuracy of request data through Company systems and documents to enable Company customers to order products at agreed prices.
  • Creates or verifies profitability analyzes and scenarios for determining the most profitable product pricing offer for each application in the process of specially agreed prices; if an offer does not comply with the rules and documents in force, the price request is rejected and a less aggressive price is requested
  • Check that the prices, discounts and other data are correct according to the process documentation in force, and have or request in electronic format the necessary authorizations for processing the requests;
  • Is up to date and correctly applies pricing policies and application processing rules (policies and rules agreed at EMEA level) to approve according to the agreed profitability plan
  • Is aware of the reductions and other information necessary for the processing of applications in the system in order to approve correctly and not to violate the audit rules in force
  • Checks and validates the justification of the request for special prices and aligns it with the activity code in order to register correctly in the system.
  • Prepares activity reports to record the requests received monthly.
  • Prepares reports for the activity performed whenever requested by the direct boss.
  • Applies advanced subject matter knowledge to complex business issues and is regarded as a subject matter expert.
  • Frequently contributes to the development of new ideas and methods.
  • Works on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors.
  • Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
  • Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
  • May provide mentoring and guidance to lower level employees.
  • Acts as an expert providing direction and guidance to process improvements and establishing policies.
  • Frequently represents the organization to external customers/clients.
  • First level university degree or equivalent experience; advanced university degree preferred.
  • Typically 6-10 years of experience in a business related function, preferably finance, accounting, or compensation.
Employer's offer

Why us?

  • Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
  • A challenging environment that will stimulate you to grow as a professional!
  • A great foundation for your career!
  • Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career.
  • Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.
  • A dynamic work environment with a culture that is open, innovative and performance-orientated.
  • Hybrid working module (Home Office & Onsite)