Operational Process Management Analyst - english | SwiconJobs

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Operational Process Management Analyst - english

2022.01.05. | Románia | Romania

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.


Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

  • Lead internal or external programs with significant complexity and risk, provide feedback on programs, and conducts post-project evaluations.
  • Represent the needs of the business, function, or regions on an ongoing basis to drive process improvements.
  • Collaborate with operational teams and business stakeholders to support the design of new or improved processes of significant complexity, and understand business/customer impact.
  • Lead efforts to utilize standard project management and quality improvement methodologies in process improvement approaches.
  • Identify the need for new processes as well as significant improvements to major processes and drive their development and implementation.
  • Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
  • Works on problems of diverse complexity and scope.
  • Exercises independent judgment within generally defined policies and practices to identify and select a solution.
  • Ability to handle most unique situations, May seek advice in order to make decisions on complex business issues.
  • Drives multiple complex operational processes, such as data collection and financial claims management for Pan EU partners
  • Acts as a project manager for moderately complex, small to medium projects.
  • Produces moderately to highly complex deliverables, analyses and reports using business applications, making recommendations and/or decisions on common issues.
  • Drives continuous process refinement and improvement by applying a solid understanding of internal business processes and policies.
  • Understands complex business issues and makes appropriate recommendations by applying intermediate subject matter expertise.
  • Provides guidance and leadership to entry level employees.
  • Performs partner and sales ops support activities on dedicated processes
  • Conduct regular operational reviews (current status, issues, next steps) for partners and sales
  • Provide Partner and Sales with visibility and E2E support on the claims backlog situation, as well as support on disputes, questions, missing info etc
  • Monitor and coordinate backlog management process - drive clean-up all backlog payments in collaboration with Operations team in PXP
  • Monitor and coordinate data collection process , drive resolution with partner on missing or incorrect, incomplete data
  • Provide functional SME capability to drive and improve the application of data driven capabilities through rigorous management of Channel Data and Incentives processes.
  • Develop regional knowledge and expertise to drive global relevance.
  • Drive the end to end channel incentives process and communicate required support for operations management.
  • Anticipate new regulatory requirements or regional changes affecting the operation.
  • Provide support for regions participating in channel incentives activities. Align with BU on Partner requirements to provide high level insight and analysis.
  • Manage partner escalations and coordinate resolution and communication plan.
  • Advanced knowledge and subject matter expertise for Company operational processes, industry trends, and customer/partner requirements.
  • Advanced understanding of core Company businesses and the revenue cycle.
  • Superior communication skills (i.e. written, verbal, presentation), leadership, consulting, influence, and negotiation skills. Mastery in English and local language as well as other languages as required.
  • Ability to lead complex process improvements using industry standard quality improvements tools and concepts, and has thorough understanding of change management processes and procedures.
  • Excellent program management, problem solving, and analytical skills, and the ability to execute a program within the scope of overall strategies.
  • Strong financial and business acumen.
  • First-level university degree or equivalent experience; advanced university degree preferred.
  • Typically 6-8 years of related experience, preferably in customer service, support, procurement, or finance
Employer's offer

Why us?

  • Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
  • A challenging environment that will stimulate you to grow as a professional!
  • A great foundation for your career!
  • Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career.
  • Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.
  • A dynamic work environment with a culture that is open, innovative and performance-orientated.
  • A competitive salary, Additional Health Insurance, luncheon voucher etc.