Operational Process Mgmt Analyst

Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks

Manages the operational business relationship of mid- size to large domestic accounts; serves on account team
Conducts and reviews highly complex operational analysis
Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements
Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity
Prepares and runs operational performance reviews with the customer/partner and supports improvement plans
Consults and advises on operational matters of medium complexity to internal clients at peer levels and above
Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase

Expectations

Education and Experience Required:

First-level university degree or equivalent experience; may have advanced university degree
Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management
Typically 1-2 years of experience supporting large accounts

Knowledge and Skills:

Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required
Developing consulting, negotiation and influence skills
Solid understanding of core HP businesses and the revenue cycle
Superior research and analytical skills
Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint
Demonstrated project management skills such as planning, execution and implementation
Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements
Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above
Basic financial and business acumen
Ability to identify and implement customer-specific process improvements