Operations Analyst II

Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks

Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters
Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs)
Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support
Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members
Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities
Represents team as a subject matter expert on internal processes to other functions and organizations

Expectations

First level university degree or equivalent experience
2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management)
Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required
Intermediate understanding of moderately complex internal operational issues
Developed problem-solving and analytical skills
Broad knowledge of the end-to-end process of sales operations
Developing knowledge of local legal compliance issues
Demonstrated teamwork and collaboration skills
Ability to structure and apply developed organizational skills to manage daily operational issues

Employer's offer