Operations Specialist with English | SwiconJobs

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Operations Specialist with English

2022.11.17. | Bucharest | Romania
Introduction
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Tasks
  • Manage SW upgrade process for existing customers.
  • Collecting necessary information from the customer's account team, verify valid support requirements, submit upgrade requests to 3rd party.
  • Work closely with various operations, account, and partner management teams.
  • Generate and maintain quarterly royalties to be paid to 3rd party partners.
  • Gather customer support/maintenance contract information from systems, generate quarterly Excel report, analyze data for anomalies.
  • Work closely with operations, account and partner management teams.
  • Manage documents for Safe and Legal requirements.
  • Gather data, manage documents, and submit to systems of record.
  • Answer queries related to solution/service support and maintenance coverage for specific customers.
  • Create & manage country Purchase Order creation, management, invoice approval, and/or reconciliation for PSS services portfolio
  • Approve and Maintain invoices received
  • Own suppliers Blanket Purchase Order from creation to closure
  • Proactively communication before and during yearly Blanket Purchase Order renewal
  • Collaborate with vendor manager to report on aging PO reporting & monitoring
  • Own and resolve all Accounts payable inquiries and escalations from software solution partners.
  • Work closely with software vendor managers on escalation communication and resolution outcomes and timelines.
Expectations
  • Excellent communication skills. Fluent in English.
  • Ability to analyze large amounts of data. Strong in MS Excel.
  • Ability to learn new systems and processes quickly.
  • Able to prioritize multiple requests and deal with ambiguous problems.
  • Organized and responsive.
Employer's offer
  • Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
  • A challenging environment that will stimulate you to grow as a professional!
  • A great foundation for your career!
  • Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career.
  • Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.
  • A dynamic work environment with a culture that is open, innovative and performance-orientated.
  • Hybrid working module (Home Office & Onsite)
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