SwiconGroup is one of the leading members of the IT arena for almost 15 years, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

• Salary: 5500 RON NET (language bonus included)
• Hybrid options (2 days home office/week)
•  Applies an intermediate level of subject matter knowledge to solve a variety of common business issues
• Works on problems of moderately complex scopes
• Acts as an informed team member providing analysis of information and limited project direction input
• Exercises independent judgment within defined practices and procedures to determine appropriate action
• Follows established guidelines and interprets policies
• Evaluate unique circumstances and make recommendations

Responsibilities:

• Acts as a first point of contact for regular, ongoing customer accounts and some "top-tier" customers, on daily operational matters
• Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs)
• Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
• Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members
• Contributes to efforts to optimize current processes, often collaborating with other groups within the partner to improve day-to-day activities
• Represents team as a subject matter expert on internal processes to other functions and organizations

• First level university degree or equivalent experience
• Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).
• Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management.
• Mastery in English and French
• Intermediate understanding of moderately complex internal operational issues
• Developed problem-solving and analytical skills
• Broad knowledge of the end-to-end process of sales operations
• Developing knowledge of local legal compliance issues
• Demonstrated teamwork and collaboration skills
• Ability to structure and apply developed organizational skills to manage daily operational issues

• Salary: 5500 RON NET + language bonus
• Hybrid options (2 days home office / week)