Order Management Specialist with Italian | SwiconJobs

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Order Management Specialist with Italian

2024.06.20. | Hybrid | Romania
Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks
  • Serve as single point of contact for customers; 
  • Full management of customer orders, ensuring efficient and timely service
  • Direct collaboration with customers, as well as Sales and Category Managers
  • Regular and proactive communication with customers
  • Follow-up on queries, ensure end-to-end accountability 
  • Manages customer/partner backlog to ensure that appropriate actions are taken to deliver orders within agreed SLA and according to business need
  • Manages all claims, exceptions, and special requests in the area of Order Management, in due time and in alignment with agreed procedures/policies, as per the received requests.
  • Active participation in coordination activities with the Supply Chain team
  • Provides clear and proactive communication on escalation status to both customer and internal stakeholders 
  • Escalate to TL/ Manager all errors notified by stakeholders
  • Create reports 
  • Complete the mandatory trainings
  • Be a promoter of the Industrial Print business, products, and services
  • Develop and share innovative ideas how to improve our service 
  • Use a teamwork approach with our internal and external partners
Expectations
  • Degree level education
  • Fluent knowledge of English and Italian
  • Experience in Customer service/support
  • Experience in working with multiple countries/sub- regions at a high level of complexity
  • General computer skills (Operating System - Windows 10/11), experience in working with MS Office applications: Excel, Word and PowerPoint
  •  Good communication skills
  • Ability to work with numbers
  • Team player
  • Organizational skills
  • Ability to work under pressure/deadlines
  • Ability to handle conflict situations
  • Analytical skills
  • Flexibility and adaptability
  • Oriented towards continuous improvement
  • Ability to prioritize workload
  • Proactive
  • Positive attitude
  • Fast learner
  • Solution oriented
  • Able to work independent with limited external help
Employer's offer
  • Hybrid work
  • Meal tickets