• Applies intermediate level of subject matter knowledge to solve a variety of common business issues
• Works on problems of moderately complex scope
• Acts as an informed team member providing analysis of information and limited project direction input
• Exercises independent judgment within defined practices and procedures to determine appropriate action
• Follows established guidelines and interprets policies
• Evaluates unique circumstances and makes recommendations

Responsibilities:

• Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters
• Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs)
• Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support
• Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members
• Contributes to efforts to optimize current processes, often collaborating with other groups within the partner to improve day-to-day activities
• Represents team as a subject matter expert on internal processes to other functions and organizations

Education and Experience Required:

• First level university degree or equivalent experience
• Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management)

Knowledge and Skills:

• Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management
• Mastery in English and local language as well as other languages as required
• Intermediate understanding of moderately complex internal operational issues
• Developed problem-solving and analytical skills
• Broad knowledge of the end-to-end process of sales operations
• Developing knowledge of local legal compliance issues
• Demonstrated teamwork and collaboration skills
• Ability to structure and apply developed organizational skills to manage daily operational issues

• Hybrid – positions where the worker works at the partner's site and from home