Process & Capabilities Manager | SwiconJobs

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Process & Capabilities Manager

2022.05.04. | Románia | Romania
Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners

Tasks
  • Responsible for development and deployment of business processes and/or capabilities associated with the sale of Company's products and services; this may be at a country, region, or global level.
  • This may include design of company's sales incentive plans, development of new or enhanced business processes and capabilities in support of Company's customers/partners, and integrating information technology solutions according to one or more functions, business groups, or geography requirements.
  • Responsibilities include leading or participating in process improvement teams involving design, development, testing, support, training, and troubleshooting of the process or capability.
  • Interacts with Company's management, stakeholders, and operational teams to drive process efficiency and effectiveness to achieve metric targets across Company's sales force and services delivery organizations
Expectations
  • Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
  • Works on problems/projects of diverse complexity and scope.
  • Exercises independent judgment within generally defined policies and practices to identify and select a solution.
  • May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process.
  • Ability to handle most unique situations.
  • May seek advice in order to make decisions on complex business issues.
  • First-level university degree or equivalent experience; may have advanced university degree.
  • Typically 4-6 years of related experience in IT/business operations.
  • Typically 3-5 years of project management experience.
  • Quality improvement training required.
Advantageous
  • Project management
  • process improvement
  • communication skill
  • basic excel
Employer's offer

Why us?


  • Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
  • A challenging environment that will stimulate you to grow as a professional!
  • A great foundation for your career
  • Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career.
  • Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.
  • A dynamic work environment with a culture that is open, innovative and performance-orientated.


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