SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
- Assigned to customers or partners as a focal point for operational aspects for the business relationship and may assist in driving the operational strategy for their assigned customer and participate in key negotiations.
- Provide process consulting expertise to project and account teams in developing the customer solution and to enable the efficient execution of operational processes.
- Advocates the customer/partner view, expectations and provides feedback to the development/improvement of processes and capabilities.
- Understands and analyzes account financials.
- May manage top level escalations by interacting with Company management and the customer/partner side.
- Examples of operational topics handled in this job family can be; provide consultancy and support to an account that wants to centralize the purchasing of hardware or service agreements, work with the account as well as internal stakeholders to implement new business models / supply chain models, implement processes and procedures with the account supporting Company's policies related to compliance and global trade, advocate the customer/partner requirements in the development of automated solutions (web based, EDI).
- Mentality adapted to Customer Services
- Fluency in English language
- Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management.
- Typically 1-2 years of experience supporting large accounts.
- Excellent learning opportunities! Variety in your work and a fantastic, informal work atmospher
- A challenging environment that will stimulate you to grow as a professional!
- A great foundation for your career!
- Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career.
- Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.
- A dynamic work environment with a culture that is open, innovative and performance-orientated.