Sales Support Analyst | SwiconJobs

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Sales Support Analyst

2022.03.31. | Románia | Romania

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners

  • Ensures that both the recurrent and ad-hoc reports/solutions are delivered & maintained as per the agreed timelines and quality standards;
  • Coordinates the reviews of current reports/solutions, new solutions requested by the internal & external stakeholders in accordance with their needs;
  • Deliveres the analyses requested by either direct manager or internal customers together with recommendations on the actions that can be taken based on the revealed data;
  • Focus on continuous improvement & automation of the solutions from the existing portfolio;
  • Ensures the creation, documentation, handover and optimization of developed solutions;
  • Actively involved in problem solving for issues of varied complexity; involved in solving special situations; can ask for support on complex decisions;
  • Analysis raised issues by stakeholders and troubleshoots to fix them within established TAT. Coordinates with other techniccal teams if needed;
  • Collects requirements from stakeholders on changes/enhancements needed for the solutions managed and plans/executes them together with all technical teams needed;
  • Does basic development on portfolio solutions on CRs raised by stakeholders
  • Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope.
  • Utilizes professional concepts and theoretical knowledge acquired through specialized training, education or previous experience.
  • Exercises independent judgment within defined parameters.
  • Develops expertise and practical knowledge of applications within business environment.
  • Acts as team member by providing information, analysis and recommendations in support of team efforts.
  • First level university degree with recommended focus in business or finance.
  • Typically 0-2 years of experience in a related field.
  • Power BI,
  • SQL,
  • Business Analysis,
  • Stakeholder engagement

Employer's offer

Why us?

  • Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
  • A challenging environment that will stimulate you to grow as a professional!
  • A great foundation for your career!
  • Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career.
  • Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.
  • A dynamic work environment with a culture that is open, innovative and performance-orientated.
  • Hybrid working module (Home Office & Onsite)

Employer profile