Sales Support Analyst

Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks

This family generally performs back-office functions and is typically a non-customer facing role responsible for performing general and specific tasks related to the effective execution and support of the end to end sales cycle processes
This may include capture, entry and organization of customer information, updating sales opportunity data, maintaining records and documentation, researching information, compiling data for reports, assisting with analysis, and coordinating work via pre-defined processes. Ensures that both transactional and aggregated data are timely, accurate, organized and accessible
Develops specific and ad-hoc reports to track key performance indicators, sales productivity, and /or business goal attainment
Ensures recorded transactions and customer information is appropriately secure and that data retrieval and reporting capabilities meet the needs of internal sales, operational support, delivery and audit teams and in accordance with local legal compliance and the partner's policy requirements
Interfaces with internal stakeholders, partners and end customers to communicate status or resolve issues arising during or after the sales cycle
Provides knowledge expertise to the partner's operations community to optimize, simplify, and standardize the use of customer and sales data for decision making

Expectations

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives
Works on problems/projects of diverse complexity and scope
Exercises independent judgment within generally defined policies andpractices to identify and select a solution
May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process
Ability to handle most unique situations
May seek advice in order to make decisions on complex business issues
First level university degree with a focus in business or finance; may have advanced university degree
4-6 years of experience

Employer's offer