Sales Support Mgmt Analyst

Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs among our highly prestigious partners.

Tasks

This family generally performs back-office functions and is typically a non-customer facing role responsible for performing general and specific tasks related to the effective execution and support of the end to end sales cycle processes.
This may include capture, entry and organization of customer information, updating sales opportunity data, maintaining records and documentation, researching information, compiling data for reports, assisting with analysis, and coordinating work via pre-defined processes.
Ensures that both transactional and aggregated data are timely, accurate, organized and accessible.
Develops specific and ad-hoc reports to track key performance indicators, sales productivity, and /or business goal attainment.
Ensures recorded transactions and customer information is appropriately secure and that data retrieval and reporting capabilities meet the needs of internal sales, operational support, delivery and audit teams and in accordance with local legal compliance and policy requirements.
Interfaces with internal stakeholders, partners and end customers to communicate status or resolve issues arising during or after the sales cycle.
Provides knowledge expertise to operations community to optimize, simplify, and standardize the use of customer and sales data for decision making

Expectations

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
Works on problems/projects of diverse complexity and scope.
Exercises independent judgment within generally defined policies and practices to identify and select a solution.
May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process.
Ability to handle most unique situations.
May seek advice in order to make decisions on complex business issues.
First level university degree with a focus in business or finance; may have advanced university degree.
Typically 4-6 years of experience.

Employer's offer

Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
A challenging environment that will stimulate you to grow as a professional!
A great foundation for your career!
Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career.
Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.
A dynamic work environment with a culture that is open, innovative and performance-orientated.
Hybrid working module (Home Office & Onsite)