Sales Support Mgmt Analyst II

Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks

This family generally performs back-office functions and is typically a non-customer facing role responsible for performing general and specific tasks related to the effective execution and support of the end to end sales cycle processes.
This may include capture, entry and organization of customer information, updating sales opportunity data, maintaining records and documentation, researching information, compiling data for reports, assisting with analysis, and coordinating work via pre-defined processes.
Ensures that both transactional and aggregated data are timely, accurate, organized and accessible.
Develops specific and ad-hoc reports to track key performance indicators, sales productivity, and /or business goal attainment.
Ensures recorded transactions and customer information is appropriately secure and that data retrieval and reporting capabilities meet the needs of internal sales, operational support, delivery and audit teams and in accordance with local legal compliance and policy requirements.
Interfaces with internal stakeholders, partners and end customers to communicate status or resolve issues arising during or after the sales cycle.
Provides knowledge expertise to partner's operations community to optimize, simplify, and standardize the use of customer and sales data for decision making

Expectations

Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues
Works on problems/projects of moderately complex scope
Exercises independent judgment within defined practices and procedures to determine appropriate action
Acts as an informed team member providing analysis of information and limited project direction input
Follows established guidelines and interprets policies
Evaluates unique circumstances and makes recommendations
First level university degree with recommended focus in business or finance
2-4 years of experience

Employer's offer