Sales Support Specialist | SwiconJobs

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Sales Support Specialist

2023.05.04. | Bucharest | Romania
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Sales Support Specialist generally performs back-office functions and is typically a non-customer-facing role responsible for performing general and specific tasks related to the effective execution and support of the end-to-end sales cycle processes

 Main responsibilities:

  • Offer support to account managers, country managers, PBMs, and partners
  • Work closely with Sales and Operational teams to ensure turn-around SLA / response deadline is met
  • Assist newcomers as per request in completing their mandatory training/tasks
  • May assist in delivering training and/or presentations on general business matters or tools
  • Manage sales and partner's admin tasks on their behalf
  • Analyze sales data and compile information for reports/ identifies trends and make observations
  • Actively search for new solutions to improve the day-to-day activity and optimize the processes
  • Eclipse – Indirect pricing 
  • MPC - Portal support – offer guidance; Portal actions – Actions in MPC on behalf and Eclipse actions; Ticket creation; Actions and Guidance in Multi-country portal
  • IQ – Pricing support – Deal updates and Eclipse creation; Portal support – offer guidance; Dynamics support – opportunity actions/ quote actions/ BMI system fallout/ quote assistance/ other checks/ reports; Ticket creation
  • Training/ Webinars offered for sales, PBMs, or Partners
  • Any other tools and processes which can contribute to good business relations
  • Assistance for Operations Manager (OM) (if necessary)
  • Assists OM in the recruitment process.
  • Assists OM with new team members onboard
  • Assists OM in what concerns the efficient team organization and efficient use of available resources
  • Might manage the team on behalf of OM or represent OM on demand or whenever it is considered necessary
  • First-level university degree or equivalent experience
  • Mastery in English and local language
  • 2-3 years of related experience (e.g., sales support, customer service, general support roles).
  • Advanced communication skills with the ability to convey medium-impact messages clearly (verbal, written, and presentation) to internal and external peers and management
  • Good command of PC and Microsoft Office pack


  • Mentality Adapted to Customer Services
  • Conflict resolution abilities
  • Expert problem-solving and analytical skills
  • Pro-activeness, receptivity
  • Good training skills
  • Excellent teamwork skills
  • Good organizational skills, structured approach
  • Expert time management skills
  • Quality-oriented mindset with meeting tight deadlines
  • Change management skills


Employer's offer
  • Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
  • A challenging environment that will stimulate you to grow as a professional! 
  • A great foundation for your career! 
  • Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So, you can advance faster and further in your future career
  • A friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients 
  • A dynamic work environment with a culture that is open, innovative, and performance-orientated
  • 24 vacation days
  • Medical Subscription for Medicover
  • Meal tickets
  • Remote & hybrid working module