Sales Support Specialist generally performs back-office functions and is typically a non-customer-facing role responsible for performing general and specific tasks related to the effective execution and support of the end-to-end sales cycle processes

 Main responsibilities:

• Offer support to account managers, country managers, PBMs, and partners
• Work closely with Sales and Operational teams to ensure turn-around SLA / response deadline is met
• Assist newcomers as per request in completing their mandatory training/tasks
• May assist in delivering training and/or presentations on general business matters or tools
• Manage sales and partner's admin tasks on their behalf
• Analyze sales data and compile information for reports/ identifies trends and make observations
• Actively search for new solutions to improve the day-to-day activity and optimize the processes
• Eclipse – Indirect pricing 
• MPC - Portal support – offer guidance; Portal actions – Actions in MPC on behalf and Eclipse actions; Ticket creation; Actions and Guidance in Multi-country portal
• IQ – Pricing support – Deal updates and Eclipse creation; Portal support – offer guidance; Dynamics support – opportunity actions/ quote actions/ BMI system fallout/ quote assistance/ other checks/ reports; Ticket creation
• Training/ Webinars offered for sales, PBMs, or Partners
• Any other tools and processes which can contribute to good business relations
• Assistance for Operations Manager (OM) (if necessary)
• Assists OM in the recruitment process.
• Assists OM with new team members onboard
• Assists OM in what concerns the efficient team organization and efficient use of available resources
• Might manage the team on behalf of OM or represent OM on demand or whenever it is considered necessary

• First-level university degree or equivalent experience
• Mastery in English and local language
• 2-3 years of related experience (e.g., sales support, customer service, general support roles).
• Advanced communication skills with the ability to convey medium-impact messages clearly (verbal, written, and presentation) to internal and external peers and management
• Good command of PC and Microsoft Office pack

Competencies:

• Mentality Adapted to Customer Services
• Conflict resolution abilities
• Expert problem-solving and analytical skills
• Pro-activeness, receptivity
• Good training skills
• Excellent teamwork skills
• Good organizational skills, structured approach
• Expert time management skills
• Quality-oriented mindset with meeting tight deadlines
• Change management skills

• Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
• A challenging environment that will stimulate you to grow as a professional! 
• A great foundation for your career! 
• Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So, you can advance faster and further in your future career
• A friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients 
• A dynamic work environment with a culture that is open, innovative, and performance-orientated
• 24 vacation days
• Medical Subscription for Medicover
• Meal tickets
• Remote & hybrid working module