Support Operations | SwiconJobs

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Support Operations

2024.04.22. | Hybrid | Romania
Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks
  • Through self-directed activities act as a liaison between client and technical groups, using superior communication skills to elicit, document, analyze and validate requirements
  • Apply industry-specific expertise to recommend and coordinate the development, enhancement, and maintenance of a client’s business systems, processes, and products using high-maturity methods, processes and tools
  • Direct development of visualization, and user experience elements of solution design. Develop and maintain internal and external relationships to manage scope, schedule, budgets, and expectations
  • Communicates project status, process standards and changes, and issues and workarounds, clearly and succinctly to business and operations support team
  • Owns the research and data analysis for complex projects; may lead low complexity projects
  • Represents the needs of the business or function during moderately complex process improvement projects.
  • Collaborates with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of moderate complexity, and understand business/customer impact
  • Utilizes standard project management and quality improvement methodologies in process improvement approaches
  • Drives projects and implements process changes to meet ongoing business objectives
Expectations
  • Bachelor’s degree
  • 2-3 years’ experience in customer interaction/finance/technical support.
  • Fluency in English
  • Medium to advanced Microsoft Excel knowledge


COMPETENCIES:

  • Team spirit
  • Flexibility and adaptability
  • Strong analytical skills
  • Meet agreed deadlines for action


Employer's offer
  • Attractive salary package
  • Hybrid Work (2-3 days/week at the office in Bucharest)
  • Monday to Friday between 09:00-18:00
  • 24 vacation days
  • Medical Subscription for Medicover
  • Meal tickets (20 LEI/day)
  • Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
  • A challenging environment that will stimulate you to grow as a professional!
  • A great foundation for your career!
  • Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So, you can advance faster and further in your future career
  • A friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients