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2020.02.18. | Budapest

Multilingual Service Desk Analyst - Level 1

Introduction

Our partner is a worldwide known company who has excellent it services globally, consulting, and business solutions are in their portfolio. As a great multinational company even in Hungary they represent themselves with a big Shared Service Center where they need more colleagues to meet the clients’ requirements and remain one of the best IT companies.

Tasks

·         Provide first level call, email, and chat support to customer’s PC, including software and hardware related issues.

·         Assign unsolved cases to the appropriate IT teams.

·         Log all calls in the Helpdesk tracking database in English simultaneously with handling the call in native language

·         Instruct users on ICT processes

·         Document and share practices with other colleagues

Expectations

·         Strong German/Dutch/Polish/Greek/Italian/Slovenian/French knowledge (speaking and writing)

·         Strong English knowledge (speaking and writing)

·         Functional (How to) understanding of Microsoft Word, Excel, PowerPoint, Outlook

Benefit

·         1+ Year experience in Call Center / Help Desk environment 

Employer's offer

·         Competitive salary package

·         Good office environment and infrastructure

·         Chance to be promoted

·         Good teams where people are important

·         Supporting working environment

·         Cool board members

Others

·         You can be fresh graduated with language knowledge, they welcome:)