Our partner is a worldwide known company who has excellent it services globally, consulting, and business solutions are in their portfolio. As a great multinational company even in Hungary they represent themselves with a big Shared Service Center where they need more colleagues to meet the clients’ requirements and remain one of the best IT companies.
· Provide first level call, email, and chat support to customer’s PC, including software and hardware related issues.
· Assign unsolved cases to the appropriate IT teams.
· Log all calls in the Helpdesk tracking database in English simultaneously with handling the call in native language
· Instruct users on ICT processes
· Document and share practices with other colleagues
· Strong German/Dutch/Polish/Greek/Italian/Slovenian/French knowledge (speaking and writing)
· Strong English knowledge (speaking and writing)
· Functional (How to) understanding of Microsoft Word, Excel, PowerPoint, Outlook
· 1+ Year experience in Call Center / Help Desk environment
· Competitive salary package
· Good office environment and infrastructure
· Chance to be promoted
· Good teams where people are important
· Supporting working environment
· Cool board members
· You can be fresh graduated with language knowledge, they welcome:)