1st Level Service Desk Operator | SwiconJobs

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1st Level Service Desk Operator

2022.09.02. | Budapest | Tech
Our partner is a higher education institution that offers vocational training based on the needs of companies and the labour market. Its aim is to provide the professional knowledge and skills needed to fill in-demand jobs.
  • 1st Level Support for Infrastructure Topics (Server, Storage, Network)
  • Follow the progress status of the raised incident
  • Monitoring of servers, network components, services, and applications based on the ITSM Tool
  • First-line analyst (provide first support, prioritize & classify, escalate)
  • Restarting of servers, services, and applications based on request or Incidents
  • Execution of software updates/deployments based on working instructions
  • Activation of 2nd Level Teams to processing of the accumulating alerts, incident, services request
  • Documentation of the performed activities and filling of the knowledge database
  • Creating statistics on the SLA
  • Experience with Windows / Linux Servers, Storage systems
  • Experience with ESX/AIX 
  • English knowledge
  • Willingness to work in 24/7 shifts
  • Positive attitude with the ability to multitask and work effectively with minimum supervision
  • Strong analytical and problem-solving skills
  • Analytical and independent working style
  • Team player personality
  • Network components like CISCO Routers/ Switch 
  • Azure Cloud 
  • ITIL Knowledge or certification
Employer's offer
  • Opportunity to work in a modern office under flexible working conditions
  • Competitive salary and benefits
  • Cafeteria and annual bonus (13th and 14th month salary)
  • Health insurance
  • Travel allowance
  • Bilingual environment and international projects