Application Administrator (Synergy) | SwiconJobs

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Application Administrator (Synergy)

2023.11.20. | Remote | Tech
Our partner is the largest ICT employer in Hungary. They provide a wide portfolio of IT and telecommunications services with more than 4500 employees. The company continuously develops its four sites in Hungary and is looking for skilled IT professionals to join its team.
  • Receives and opens Synergy related tickets
  • Establishes the competency regarding the ticket; accepts, rejects or forwards the ticket to the place of solution
  • Provides 2nd level support
  • Solves some more complex, not standard problems, and escalates more complex issues
  • Updates the tickets
  • Communicates with the client (UHD/ 1st level or directly with the client’s IT professional) about the solution of the ticket, informs OPM, SDM, Last Level about the status of the ticket
  • Closes the ticket, documents the solution
  • Provides data to internal and external parties requesting reports
  • Fluent English knowledge
  • Experience with IBM Synergy system support
  • Experience work in ITIL-based environment
  • General system administration experience

Employer's offer
  • New colleagues are covered by comprehensive workplace life and accident insurance from their first day of work 
  • From the first day of employment, you can apply for the AYCM sports pass, which gives our employees the opportunity to take part in sports 8 times a month, free of charge 
  • After the probationary period, new recruits are eligible for the Cafeteria
  • In addition to the above, annual/quarterly bonuses are paid depending on the position, and our colleagues may also receive project performance bonuses 
  • Our partner places a strong emphasis on development, so all colleagues have the opportunity to participate in a wide range of training and education (leadership training, hard and soft skills training, language training) 
  • All our colleagues are welcome at our corporate, sectoral and group events (team-building, workshops, pub, end-of-year Christmas event)