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2020.04.22. | Budapest

D365 Platform Expert


Our partner is the world's largest humanitarian organization. Our work is guided by many fundamental principles; humanity, impartiality, neutrality, independence, voluntary service, unity and universality. 

The position holder is a specialist in Information Systems used by Enterprise Resource Planing solutions notably the Talent platform of the D365 suite of products. The purpose of the job is to: Deliver a high quality HR business applications support services. Guarantee data information security, availability and integrity through strong operational competencies using the ITIL framework; Provide specific business applications support to professional users in various departments Ensure all systems meet business expectations, maintain the respective systems up-to-date by undertaking proactive systems maintenance, and participate in projects towards new systems implementation; Develop operational procedures aligned with the support activities requirement, maintain them up to date and provide structured support recommendation to the various stakeholders and end users.

  • Ensure service quality and security, while respecting operating methods defined by quality standards.
  • Manage the implementation, support and evolution of ERP components (D365 Talent) and environments applying the standard operational procedures in force within the IT Department.
  • Manage operational tools (monitoring and management) to ensure sustainability of Talent systems and dependant services for the various business units and at end user level.
  • Maintain the operational knowledge base in the service management tool, record incident, provide quality resolution advises.
  • Establish and update operational procedures to warranty ERP services availability in accordance with operational level agreements (OLA).
  • Identify, review and participate in the development of D365 Talent training solutions to deliver appropriate, cost effective trainings in HR topics for users while promoting on-line training opportunities.
  • Support key-users in system integration acceptance testing Train key-users and/or end-users
  • Collaborate with technical resources around the definition and implementation of system integrations
  • Participate in all activites related to providing adequate and stable ERP systems and services to all stakeholders distributed across 5 regions.
  • Contribute actively to the overall satisfaction level of end users while develop and promote effective working relationship within the ERP Team, the wider and the RCRC movements including ICRC.
  • Manage personal knowledge and continuously update your skillset on various systems and applications.
  • Adhere to staff regulation of the regulations and to the IT security rules at all the times.
  • Communicate effectively with the various stakeholders, including those within the IT sector, share knowledge and be subject matter expert.
  • Minimum 5 years of professional experience in business applications support
  • Minimum 3 year of professional experience in roll-out, maintenance, upgrades and developing extensions/customisations for D365 Talent
  • Minimum 5 year of professional experience in business requirements analysis Knowledge, skills and languages
  • Excellent knowledge of D365 Talent module Proven record of D365 Talent module implementation and/or support Proven record of business analysis and project implementation
  • Experience of Microsoft Common Data Service and the Microsoft Power Platform (preferred)
  • Proven team player, ability to adjust in different cultures and languages Adept at analysis, problem solving, solutions and end-user oriented
  • Affinity for team work, collaborative attitude, open-minded and adaptable Well organized, able to work under pressure and manage emergencies
  • Good analytical skills to interpret problems, identify solutions and possible side effects Fluently spoken and written English
  • Good command of another language (French, Spanish or Arabic)
  • Knowledge of Hungarian is an asset.

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