Data & Analytics L2/L3 Support Analyst | SwiconJobs

Your dream job is just a click away

Data & Analytics L2/L3 Support Analyst

2022.09.05. | Budapest | Tech
Introduction
Our partner, one of the largest ICT consulting conglomerates, solves great challenges through the power of digital technology for various industries. Their dynamic expansion is realized through dedication to customer service and industry expertise with more than 450.000 employees around the world.
Tasks
  • Provide root cause analysis and investigate and troubleshoot incidents from applications maintained by Reinsurance Data team 
  • Planned activity management 
  • Service request management 
  • Release and deployment management 
  • Configuration management 
  • Take ownership of DevOps Deployment process 
  • Process automation and orchestration 
  • Own and maintain L2 and release documentations (run books, weekly status updates)
  • Monitor daily job chain and status of application and escalate if something is not working as expected
Expectations
  • SQL query, developer knowledge – minimum 4 years experience
  • Power BI - minimum 4 years experience
  • Data Analysis – hands on experience, database/reporting background
  • Experience in analyzing data issues using SQL queries/Pyspark
  • Experience working in L2 Support team and expertise in efficiently triaging, detecting, recording and classifying incidents using Service Now
  • Hands on Experience in batch and infrastructure monitoring
  • Expertise in release and deployment management using DevOps/other tools
  • Experience in handing configurations for database/Reporting systems(Power BI or Azure ADF or Palantir)
Employer's offer
  • Attractive salary & benefits
  • Private Health Insurance
  • Pleasant work atmosphere: open office environment, relax rooms, cafeterias, kitchens and terraces
  • A financially healthy company
  • Get in the shape: 24 hours free gym facilities
  • Career growth opportunities: 70% of leadership roles fulfilled by internal promotions
  • Best diversity of workplace – 99 Nationalities
  • Opportunity to volunteer in the corporate social responsibility
  • Opportunity to network with 500,000 associates in the organization
  • Work-life balance: Home office opportunities
  • Learning opportunities: Internal learning programs, alliances with LinkedIn learning, Udemy and others…