Introduction
Our partner is a Fortune 500 global IT services leader. Their 130,000 employees, represented worldwide, deliver vital IT services through the power of modern technology in order to optimize business processes and ensure maximum business potential is reached across organizations.
Tasks
- Work on/develop Agile Service Desk solution components (Code, Develop, Test, Pilot and Monitor these)
- Provide training for any developed automation solution to the users
- Assist in technical/operation/maintenance related questions related to developed components
- Ensure that developed components work as designed and provide expected benefits
- Participate in production deployment of developed components (may require late hours or Sunday work)
- Close interlock with Agile Service Desk/AWS Connect contacts and teams
- Active participation in daily SCRUM calls
- Participation in sprint planning sessions
- Participation in Agile Service Desk/AWS Connect development forums
- Deliver all items planned for particular sprint timely and without flags
- Track and document development steps in the required format in JIRA
- Provide accurate and clean code and related documentation
- Participate in the overall Release and Deployment Management Process
- Provide operational acceptance test cases
- Participate in bug troubleshooting and resolution process for both self developed code and components developed by peers
- Providing information and knowledge sharing
Expectations
- 2-5 years of relevant experience
- AWS core components working experience
- Experience with scripting and development languages and frameworks (node.js and React is a must, Python is nice to have)
- Tools experience (Git, CI/CD, REST APIs)
- Understanding of relational databases such as MS SQL Server, Oracle, etc.
- Understanding of the ITO & RUN Delivery as a Business Model
- Knowledge of agile working method
- Experience with Jira
Advantageous
- Experience with global multi location customers
- Analytical thinking, detail-oriented approach
- Ability to consistently apply quality standards by following processes and content creation guidelines and reviewing the content
- Good communication skills- spoken and written
- Experience with global multi location customers
Employer's offer
- Possibility to improve yourself in a constantly growing organization
- An above-average salary
- Varied and interesting tasks
- A secure, long-term opportunity
- Full-time home office possibility
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