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GIDA Analyst

2023.03.16. | Budapest | Tech

Introduction

Our partner is a global leader in the banking sector which serves more than 200 million domestic, corporate, state and organizational clients worldwide. It was one of the first international shared service centers in Hungary, opening its doors in 2005, presently facilitating services for 95 countries on an international level.

Tasks

Process entitlement, compliance review requests and/or incident/change management handling for the partner’s global customer base within established support thresholds
Utilize key information security administration tools
Support bulk customer requests for comparable granting of entitlements
Conduct basic housekeeping tasks, such as inactivity maintenance. Perform manual entitlement review maintenance
Perform ID provisioning such as developer and Admin IDs and basic Functional ID related processes
Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and team level
Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team
Participate on compliance conference calls and team meetings
Implements already established security procedures within the framework of specific system assignments, focusing on the full scope of GIDA Service Catalog requirements for simple thru complex, multi-tiered applications
Maintain excellent availability to achieve strong results
Demonstrates basic understanding of the partner Lean processes
Understands the high-level principle behind Information Security concepts and policies; and applies / implements into day-to-day work
Identifies potential compliance issues and raise to management attention
Understands Service Delivery Process Controls and under supervision, participate in annual review of Process Control documents associated with specific systems assigned
Understands Talent Management process and system. Knows how to develop action items to meet goals. Knows how to create a basic IDP (Individual Development Plan)
Understands and meets deadlines for system inputs
Complete all tasks in connection with the organization’s activity but not detailed in the current job description, charged by the direct manager, supervisor or the functional head

Expectations

Utilize Microsoft applications for creating and maintaining basic files
Good command of English language (both verbal and written)
Strong communications skills
Being able to learn to use numerous different systems on a basic level
Customer service orientation
Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.
Proven use of discretion and judgment given the subject sensitivity of the work data
Ability to manage multiple efforts and adjust priorities with evolving work efforts.
Analytical and detail oriented
Flexibility to work in various shifts
Endure monotonous work
Minimum High School Degree, however Bachelor's degree is an advantage
Experience in an IT support or customer service role for non-degree (Bachelor or higher degree) holder is preferred
SSCP/CISSP/ITIL/PMP/Citi Lean certificate is advantage

Advantageous

Basic knowledge of any of the mentioned platforms (For Databases: Oracle, MS SQL, Sybase, Teradata, MongoDB; for Enterprise Systems: IBM RACF, CA TopSecret, AS/400, Stratus, Tandem, Unisys, VMS systems; for Wintel: Active Directory, Wintel NAS servers; for Unix: Unix OS, LDAP)
Appreciated as benefit programming languages knowledge: VB, JavaScript, HTML, Shell Scripts

Employer's offer

Freedom to succeed in a dynamic environment: creative and innovative ideas are encouraged and recognized
A positive and inclusive work environment in which diversity and cross-regional work-streams are key components
An environment conducive to developing supervisory/leadership/presentation skills and build a professional network across the organization globally
Hybrid (office / home office) presence

Tags

#analyst

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