Knowledge Manager | SwiconJobs

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Knowledge Manager

2021.12.16. | Budapest | Tech
Introduction
Our partner, one of the largest ICT consulting conglomerates, solves great challenges through the power of digital technology for various industries. Their dynamic expansion is realized through dedication to customer service and industry expertise with more than 450.000 employees around the world.
Tasks
  • Have responsibility for gathering, analyzing, documenting, tracking, storing, and sharing knowledge and information within project teams.
  • improve efficiency of IT services by reducing the need to rediscover knowledge
  • Lead, plan and support the implementation of knowledge management by working closely with internal and external stakeholders in order to agree the priorities, timelines and tasks
  • Review available processes, guides and service acceptance documents evaluating their applicability, usability and compliance from a service perspective
  • Manage knowledge effectively at an organizational and team level
  • Work with the trainer and quality lead on providing refresher and induction training for team members
  • Have responsibility for uploading the documents to the knowledge base tool
  • Identify missing processes, support activities or general information and perform activities in order to bridge the gap identified
  • Assign knowledge articles to appropriate reviewers and categories
  • Propose knowledge assimilation and deployment as measurable goals for knowledge management performance measurement
  • Publish the approved articles in knowledge management system
  • Examine knowledge assets as per defined frequency or at least once per quarter for their relevancy and concurrency
  • Attend regular calls and meetings with clients
  • Maintain issue tracker, analyze issues and liaise with different teams to resolve them in a timely manner
  • Report risks and issues to management team
  • Help team leaders with feedback sessions / trainings on demand
  • Support the service transition from knowledge acquisition perspective, as well as from process and risk evaluation side
Expectations
  • Minimum 4 years in relevant field
  • Speak French and English on a business level (working/support language) 
  • User proficiency in Microsoft Office tools 
  • Proven experience in technical aspects of Microsoft applications and/or Business technology (Windows, Office, SFB, Outlook, O365, ActDir, SAP, CRM, ERP, etc.) 
  • Experience working with various IT Service management tools
  • ITIL Foundation 
  • Knowledge Management skills: exposure to knowledge management approach and tools
  • College or University degree or equivalent education
Employer's offer
  • Attractive salary & benefits
  • Pleasant work atmosphere: open office environment, relax rooms, cafeterias, kitchens and terraces
  • Free gym facilities
  • Career growth opportunities
  • Opportunity to volunteer in the corporate social responsibility
  • Home office opportunity
  • Internal learning programs, alliances with LinkedIn learning, Udemy and others