L1 Operations Technical Analyst | SwiconJobs

Your dream job is just a click away

L1 Operations Technical Analyst

2022.08.23. | Budapest | Tech
Introduction
Our partner is a global leader in the banking sector which serves more than 200 million domestic, corporate, state and organizational clients worldwide. It was one of the first international shared service centers in Hungary, opening its doors in 2005, presently facilitating services for 95 countries on an international level.
Tasks
  • Technical analyst will be responsible for performing Level 1 operations work in the Authentication Services space on the enterprise platform, which is supported by 24 / 7 * 365 days across the globe
  • Attend to the mails coming to the team DL; address client queries and direct the requests/tickets to team to process
  • Perform change management and incident management utilizing documented procedures through Service Now (SN) tool 
  • Be the point of contact for the Level 2/3 Team escalation 
  • Must have good work ethic and follow documented process 
Expectations
  • Understanding of Webserver, app servers and web technology
  • Should have the Agile personality and think above and beyond for process improvements 
  • Should have excellent communication and business interaction skills
  • Should have multitasking skills and can work under pressure
  • Strong understanding of enterprise network and client-server web technology
  • Strong verbal and written communication skills 
  • Bachelor's Degree 
  • 3 Years of related experience
Advantageous
  • Ability to read and analyze logs on UNIX, Linux systems from multiple servers 
  • ITIL certification
Employer's offer
  • Freedom to succeed in a dynamic environment: creative and innovative ideas are encouraged and recognized
  • A positive and inclusive work environment in which diversity and cross-regional work-streams are key components
  • An environment conducive to developing supervisory/leadership/presentation skills and build a professional network across the organization globally
  • Hybrid (office / home office) presence