L1 Service Desk Analyst | SwiconJobs

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L1 Service Desk Analyst

2021.12.04. | Budapest | Tech
Introduction
Our partner, one of the largest ICT consulting conglomerates, solves great challenges through the power of digital technology for various industries. Their dynamic expansion is realized through dedication to customer service and industry expertise with more than 450.000 employees around the world.
Tasks
  • Troubleshooting IT related issues and handling customer requests 
  • Providing remote support through different channels such as telephone, email or chat 
  • Supporting our top customers using your specific language skills
Expectations
  • A high school diploma 
  • English knowledge on a communication level for interviews, trainings and internal communication
  • Relevant experience in Service Desk, Helpdesk or Customer Care roles 
  • Ability to interact with customers and provide solutions 
  • Basic Windows, Office 365, and Network troubleshooting skills 
  • Speak one of the following languages on a business level: Slovenian or Polish or Italian or French or German or Dutch
Employer's offer
  • Attractive salary & benefits 
  • Pleasant work atmosphere: open office environment, relax rooms, cafeterias, kitchens and terraces 
  • 24 hours free gym facilities 
  • Career growth opportunities
  • Opportunity to volunteer in the corporate social responsibility 
  • Opportunity to network with 500,000 associates in the organization 
  • Home office opportunities 
  • Internal learning programs, alliances with LinkedIn learning, Udemy and others