Multilingual IT Service Desk Agent | SwiconJobs

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Multilingual IT Service Desk Agent

2021.12.02. | Budapest | Tech
Introduction
Our partner, one of the largest ICT consulting conglomerates, solves great challenges through the power of digital technology for various industries. Their dynamic expansion is realized through dedication to customer service and industry expertise with more than 450.000 employees around the world.
Tasks
  • Troubleshoot IT related issues and handle customer requests
  • Provide remote support through different channels such as telephone, email, or chat
  • Support our top customers using your specific language skills
Expectations
  • A high school diploma
  • Speak English on a communication level (for interviews, training and internal communication)
  • Speak French or Italian or German or Dutch or Polish or Slovenian on a business level (working/support language)
Advantageous
  • Relevant experience in Service Desk, Help Desk or Customer Care roles
  • Relevant experience in a Customer Support role
  • Ability to interact with customers and provide solutions
  • Basic Windows, Office 365, and Network troubleshooting skills
Employer's offer
  • Attractive salary & benefits
  • Pleasant work atmosphere: open office environment, relax rooms, cafeterias, kitchens and terraces
  • Get in the shape: 24 hours free gym facilities
  • Career growth opportunities: 70% of leadership roles fulfilled by internal promotions
  • Best diversity of workplace – 99 Nationalities
  • Opportunity to volunteer in the corporate social responsibility
  • Opportunity to network with 500,000 associates in the organization
  • Work-life balance: Home office opportunities
  • Learning opportunities: Internal learning programs, alliances with LinkedIn learning, Udemy and others