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Multilingual Service Desk Analyst

2021.02.08. | Budapest | Tech
Introduction

Come and work in our constantly growing Hungarian Global Delivery Center. As one of the largest Business Units of the company, here in Hungary. This Unit provides IT Service Desk solutions to top international clients in a long-term partnership, continuously helping them expand their business and develop new opportunities. 

Tasks


  • Provide solutions to IT related issues and handle customer requests in a pleasant and timely fashion, ensuring customer satisfaction.  
  • Impact by delivering excellent service to our clients. Your main focuses are to analyze their IT related issues, guide and educate them about the processes, and apply for remote support in order to ensure the productive workflow of their business.  
  • Support our top customers using your specific language skills through different channels such as telephone, email, or chat. 



Expectations

We are looking for you if you:

  • have a high school diploma  
  • speak English on a communication level (for interviews, training , and internal communication)  
  • speak German/French/Polish/Italian on a business level (working/support language)
  • have a minimum experience in customer service


Benefit


  • relevant experience in a similar field (Service Desk, Help Desk or Customer Care)  
  • an extra language knowledge on a support level 
  • additional IT skills (Mac, Linux, PowerShell, and so on) 
  • IT-related studies, courses, among others  


Employer's offer


  • competitive salary and cafeteria benefits  
  • free gym/sports sponsorships and internal competitions 
  • free language courses 
  • company events (Winter Party, Summer Picnic, Family Day, among others) 
  • team building activities 
  • shuttle bus from the nearest Metro station 


Contact