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2020.08.07. | Budapest

Multilingual Service Desk Analyst – LEVEL 1

Introduction
Our leading multinational client in IT Services looking for Sevice Desk Analyst with English + French/German/Polish language knowledge.
Tasks


  • Provide solutions to IT related issues and handle customer requests in a pleasant and timely fashion, ensuring customer satisfaction.
  • Impact by delivering excellent service to our clients. Your main focuses are to analyze their IT related issues, guide and educate them about the processes, and apply remote support in order to ensure the productive workflow of their business.
  • Support our top customers using your specific language skills trough different channels such as telephone, email, or chat.



Expectations

  • relevant experience in a similar field (Service Desk, Help Desk or Customer Care)
  • an extra language knowledge on a support level
  • additional IT skills (Mac, Linux, PowerShell, and so on)
  • IT-related studies, courses, among others
  • Intermediate English knowledge besides Intermediate German/French/Polish


Employer's offer
  • competitive salary and cafeteria benefit
  • free gym/sports sponsorships and internal competitions
  • free language courses
  • company events (Winter Party, Summer Picnic, Family Day, among others)
  • team building activities
  • shuttle bus from the nearest Metro station