Multilingual Speaking Service Desk Analyst - Level 1 | SwiconJobs

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Multilingual Speaking Service Desk Analyst - Level 1

2021.07.16. | Budapest | Tech
Introduction

Our partner is a worldwide known company who has excellent it services globally, consulting and business solutions are in their portfolio. As a great multinational company even in Hungary they represent themselves with a big Shared Service Center where they need more colleagues to meet the clients’ requirements and remain one of the best IT companies.

Now they are seeking a Multilingual Service Desk Analyst (SD).

Tasks
  • Provide first level call, email, and chat support to customer’s PC, including software and hardware related issues.
  • Assign unsolved cases to the appropriate IT teams.
  • Log all calls in the Helpdesk tracking database in English simultaneously with handling the call in native language
  • Instruct users on ICT processes
  • Document and share practices with other colleagues
Expectations
  • Strong German/Dutch/Slovakian knowledge (speaking and writing)
  • Strong English knowledge (speaking and writing)
  • Functional (How to) understanding of Microsoft Word, Excel, PowerPoint, Outlook
  • 1+ Year experience in Call Center / Help Desk environment is a PLUS
  • You can be fresh graduated with language knowledge, they welcome
Advantageous
  • Relevant Degree
Employer's offer
  • Competitive salary package
  • Excellent work environment 
  • Continuous professional development
  • Supporting working environment
  • Home Office
Contact