Multilingual Speaking Service Desk Analyst - Level 1 | SwiconJobs

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Multilingual Speaking Service Desk Analyst - Level 1

2020.12.02. | Budapest | Tech
Introduction


Our partner is a worldwide known company who has excellent it services globally, consulting, and business solutions are in their portfolio. As a great multinational company even in Hungary they represent themselves with a big Shared Service Center where they need more colleagues to meet the clients’ requirements and remain one of the best IT companies.

Now they are seeking for Multilingual Service Desk Analyst (SD) 


Tasks
  • Provide first level call, email, and chat support to customer’s PC, including software and hardware related issues.
  • Assign unsolved cases to the appropriate IT teams.
  • Log all calls in the Helpdesk tracking database in English simultaneously with handling the call in native language
  • Instruct users on ICT processes
  • Document and share practices with other colleagues


Expectations
  • Strong German/Dutch/Slovakian knowledge (speaking and writing)
  • Strong English knowledge (speaking and writing)
  • Functional (How to) understanding of Microsoft Word, Excel, PowerPoint, Outlook
  • 1+ Year experience in Call Center / Help Desk environment is a PLUS
  • You can be fresh graduated with language knowledge, they welcome:)


Benefit
  • Relevant Degree
Employer's offer
  • Competitive salary package
  • Excellent work environment 
  • Continuous professional development
  • Supporting working environment
  • Home Office


Contact