Probing Support Specialist L3 | SwiconJobs

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Probing Support Specialist L3

2021.07.19. | Budapest | Tech
Introduction

Our partner is a well-known company worldwide and a global leader in IT solutions, business and digital solutions. When joining, you are joining a Global Top Employer – which will open many doors for you in career progression, international prospects and professional development. As the company is currently expanding, it is a great opportunity for you to be part of their success and join as a Probing Support Specialist L3!

Tasks
  • Independent and responsible execution of 2nd level support for applications, services and infrastructure.
  • Write step-by-step processes, solutions, and ticket updates
  • Tracking of Service Level Agreements and Service KPIs for the responsible services, monitors their compliance and reacts proactively to impending violations of the target values
  • Independent identification, agreement and implementation of proactive optimization measures for incident avoidance within engineering areas
  • Manage SLAs, handling customer escalations (On call or onsite), presenting regular reports to customers, adhering to contractual terms of customers and coordinating with Technical teams in Hungary, Germany, India
Expectations
  • 2+ years of Application Support/Operations Analyst in maintaining Probing applications.
  • University or College degree
  • Operations / Support experience in any of the Network Probing tools: Netscout, VoipFuture, Anritsu, Simac, Gigamon, TIBCO,  Exfo, InfinIT
  • Good knowledge of MS Office and Unix/Linux with experience in Shell/Perl scripting.
  • Good knowledge of network/IT technology, protocols (including TCP/IP and SIP/VoIP)
  • Experience in working with multicultural and geographically distributed teams.
  • European citizenship / PR with eligibility to apply anti-sabotage clearance
  • Excellent communication and presentation skills. Should be comfortable in communicating the problem statement to the end-users.
Employer's offer
  • Continuous learning and development,
  • Professionally outstandingly strong client team,
  • Chance to improve professional communication, in handling multi-technology and multi-tasking environment
  • A colourful and dynamic work environment with a great diversity of people, cultures and business areas
  • An open culture that improves the quality of life
  • Learning and sharing that helps you to progress both professionally and personally