Problem Manager | SwiconJobs

Your dream job is just a click away

Problem Manager

2021.12.16. | Budapest | Tech
Introduction
Our partner, one of the largest ICT consulting conglomerates, solves great challenges through the power of digital technology for various industries. Their dynamic expansion is realized through dedication to customer service and industry expertise with more than 450.000 employees around the world.
Tasks
  • Have responsibility for administering the CMDB process within the organization, working closely with other process leads and ensure that asset-specific information can be gathered and disseminated using efficient and consistently followed processes
  • Work closely with event management, incident, problem, change, service request, disaster recovery specific process managers and also with customers
  • Administer, manage and carry out all aspects of the CMDB process
  • Ensure data yielded from this process will be of high quality and provide management with the right level of business intelligence and reporting
  • Prevent incidents from happening as well as minimize the impact of incidents that can’t be prevented
Expectations
  • College or University degree or equivalent education 
  • Experience in Service Operations of a Multilingual Service Desk team 
  • Minimum 4 years relevant experience ( IT Operations / Service Desk / Infrastructure Support) 
  • Good understanding of the industry and domain (technical knowledge)
  • ITIL foundation knowledge 
  • French and English language knowledge on a business level
Employer's offer
  • Multinational team and environmen
  • Open office environment, relax rooms, cafeterias, kitchens and terraces
  • 24 hours free gym facilities
  • Career growth opportunities
  • Opportunity to volunteer in the corporate social responsibility
  • Home office opportunities
  • Internal learning programs, alliances with LinkedIn learning, Udemy and others