Senior Infrastructure Support Engineer | SwiconJobs

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Senior Infrastructure Support Engineer

2024.05.17. | Hybrid | Tech

Our partner is the world's largest humanitarian network, which has been carrying out its activities successfully around the world for more than 100 years. They are continuously working on further succession with the help of a dedicated workforce, so their Digitalization and IT Department is now expanding to further support global projects and core activities.


Operational Tasks and Deliverables:

  • Provide 2nd level Network and Network Security Operational Support based on ITIL driven frameworks and systems
  • Report on changes, progress, issues, and escalation on regular basis to the Team Lead. Support and provide KPIs for the performance metrics of supported systems. Liaise with the corresponding subject matter expert (Network & Telecommunications Officer) for day-to-day operations management
  • Analyze and perform firewall objects and rules clean up (SASE Provider OpenSystems AG)

A general list of network tasks that need completing:

  • Define and Add banners on HQ switches
  • User account audit on switches across the connected offices
  • Create network documentation for HQ network + add to GSC docs
  • Add external access points at HQ to prime
  • Assess/review the configuration of WLCs and Access Points in the supported offices
  • Assess/review Prime/ISE config, evaluate licensing requirements for adding equipment from the remote offices
  • Create templates for switches and WLCs covering MTU, STP, QOS settings
  • Minimum 5 years of professional experience in the administration, setup, maintenance, data center operation
  • Minimum 5 years of professional experience in the IT field, with minimum 3 years of networking (WAN/SD-WAN, LAN, Wi-Fi, VoIP) and Firewall infrastructure design and administration
  • Demonstrate a solid understanding of network layers, topologies, protocols, and hands-on experience in advanced troubleshooting of complex infrastructure issues
  • Proven track record in managing large Windows networks, including ADDS/ADFS/ADCS/DNS/DHCP and other related networking and security services
  • Minimum 3 years of professional experience in operational maintenance and configuration of hybrid cloud infrastructure. (O365, AzureAD, AzureAD Connect, Web Application Proxy…etc.)
  • Minimum 5 years of professional experience in the administration, setup, maintenance, and management of Windows Servers, including failover clustering
  • Experience in service management and reporting tools
  • Fluently spoken and written English
Employer's offer
  • International environment
  • Largest humanitarian oranisation
  • Hybrid working module