Senior L3/L4 Application Support Analyst | SwiconJobs

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Senior L3/L4 Application Support Analyst

2022.05.05. | Budapest | Tech
Introduction
Our partner, one of the largest ICT consulting conglomerates, solves great challenges through the power of digital technology for various industries. Their dynamic expansion is realized through dedication to customer service and industry expertise with more than 450.000 employees around the world.
Tasks
  • Independent and responsible execution of 2nd & 3rd level support for applications, services and infrastructure 
  • Resolve Incidents, Problems & Service Requests 
  • Project effort estimation of projects according to affordability, effort, feasibility and possible risks from an operational point of view
  • Prepare and conduct regular service management meetings and prepare recommendations and decision papers for management
  • Interdepartmental negotiations, coordination, updating and adjustment of SLA (service concepts, support model, maintenance contracts) 
  • Responsibility for the independent in-depth analysis and resolution of complex, interdisciplinary technical problems 
  • Manage SLAs, handling customer escalations (On call or onsite),presenting regular reports to customers, adhering to contractual terms of customers and coordinating with Technical teams
Expectations
  • Experience with Operational Support Systems (OSS), Element Management system (EMS), Networking active and passive probing 
  • Unix/Linux with Shell/Perl scripting 
  • MS Office
  • English knowledge
Employer's offer
  • Attractive salary & benefits 
  • Private health insurance that covers immediate family members 
  • Pleasant work atmosphere: open office environment, relax rooms, cafeterias, kitchens and terraces
  • 24 hours free gym facilities 
  • Career growth opportunities
  • Opportunity to volunteer in the corporate social responsibility 
  • Opportunity to network with 500,000 associates in the organization 
  • Work-life balance: Home office opportunities 
  • Learning opportunities: Internal learning programs, alliances with LinkedIn learning, Udemy and others