Senior Service Delivery Manager | SwiconJobs

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Senior Service Delivery Manager

2022.09.15. | Budapest | Tech
Introduction
Our partner is the largest ICT employer in Hungary. They provide a wide portfolio of IT and telecommunications services with more than 4500 employees. The company continuously develops its four sites in Hungary and is looking for skilled IT professionals to join its team.
Tasks
  • Supervises contract fulfilment and contributes to its optimization for both the client and the Company throughout the contract period
  • Coordinates the service delivery activities between the organizational units and supervises their work either directly or through the Operation Managers
  • Ensures compliance with deadlines and expected service levels
  • Applies adequate project delivery methodologies, tools, techniques and processes
  • Supports cost-effective implementation of the expansion of internal IT infrastructure
  • Manage financial and service reporting, monthly billing procedure and various service meetings with direct involvement of the customer
  • Is expected to make cost-saving proposals e.g. for modifications in the client contract
  • Manage the client on-boarding procedure after take over from sales 
  • Responsible for managing revenue and allocated cost structures per contract and portfolio – for single PU and cross PU contracts 
  • Detailed revenue & allocated cost structures management per contract and portfolio – for single PU & cross PU contracts 
  • SDM is accountable and primary responsible to manage contract fulfillment with focus on time, quality & cost 
  • SDM responsible for development of offers for contract expansions & simple renewals (‘farming’) as well as for escalation and claim management (SDM is accountable and responsible for E2E execution of standard farming and responsible for opportunity identification of solution farming and hunting) 
  • SDM accountable for identifying and managing opportunities in contract-related standard/product business 
  • SDM is responsible for sales activities in contract related standard business
Expectations
  • ITIL V3/V4 certification (Foundation ) 
  • Proven account management experience 
  • Proven fully comprehensive P&L responsibility 
  • Proven financial experiences (including tools)
  • LEAN certification 
  • PMI certification
  • SMC certification
  • Good written and spoken communication skills in German and English
  • Effective problem solver, accurate and reliable personality with proven people and account management skills 
Advantageous
  • Degree in Computer Science
Employer's offer
  • Life insurance
  • AYCM Sportpass
  • Cafeteria
  • Training opportunities
  • Team buildings
  • Home office opportunity - 1 day office presence