Senior Service Delivery Manager | SwiconJobs

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Senior Service Delivery Manager

2022.09.15. | Budapest | Tech

Introduction

Our partner is the largest ICT employer in Hungary. They provide a wide portfolio of IT and telecommunications services with more than 4500 employees. The company continuously develops its four sites in Hungary and is looking for skilled IT professionals to join its team.

Tasks

Supervises contract fulfilment and contributes to its optimization for both the client and the Company throughout the contract period
Coordinates the service delivery activities between the organizational units and supervises their work either directly or through the Operation Managers
Ensures compliance with deadlines and expected service levels
Applies adequate project delivery methodologies, tools, techniques and processes
Supports cost-effective implementation of the expansion of internal IT infrastructure
Manage financial and service reporting, monthly billing procedure and various service meetings with direct involvement of the customer
Is expected to make cost-saving proposals e.g. for modifications in the client contract
Manage the client on-boarding procedure after take over from sales
Responsible for managing revenue and allocated cost structures per contract and portfolio – for single PU and cross PU contracts
Detailed revenue & allocated cost structures management per contract and portfolio – for single PU & cross PU contracts
SDM is accountable and primary responsible to manage contract fulfillment with focus on time, quality & cost
SDM responsible for development of offers for contract expansions & simple renewals (‘farming’) as well as for escalation and claim management (SDM is accountable and responsible for E2E execution of standard farming and responsible for opportunity identification of solution farming and hunting)
SDM accountable for identifying and managing opportunities in contract-related standard/product business
SDM is responsible for sales activities in contract related standard business

Expectations

ITIL V3/V4 certification (Foundation )
Proven account management experience
Proven fully comprehensive P&L responsibility
Proven financial experiences (including tools)
LEAN certification
PMI certification
SMC certification
Good written and spoken communication skills in German and English
Effective problem solver, accurate and reliable personality with proven people and account management skills

Advantageous

Degree in Computer Science

Employer's offer

Life insurance
AYCM Sportpass
Cafeteria
Training opportunities
Team buildings
Home office opportunity - 1 day office presence

Tags

#service delivery, #IT

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