Service Desk Officer | SwiconJobs

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Service Desk Officer

2023.07.31. | Budapest | Tech
Our partner is the world's largest humanitarian network, which has been carrying out its activities successfully around the world for more than 100 years. They are continuously working on further succession with the help of a dedicated workforce, so their Digitalization and IT Department is now expanding to further support global projects and core activities.
  • Provide Level-1 service desk services including logging, resolving and escalating user requests. Monitor progress of issues and ensure adequate follow-up until resolution.
  • Participate in the work of project teams to test the new systems that are being introduced;
  • Guarantee data information security, availability and integrity through strong operational competencies and within ITIL framework;
  • Assist end-users remotely (using remote desktop tools) and onsite to resolve technical issues and provide user support for standard hardware and solutions provided

  • Degree in Information Technology
  • ITIL certification or equivalent
  • 3 years of professional experience in the IT support field as service desk agent in addressing first level resolution of incidents
  • Languages Required Preferred Fluently spoken and written English and Hungarian


  • Active Directory, Sharepoint, Dynamics 365 and Azure experiences
  • Knowledge of a Service Management Tool and support workflow usage (EasyVista preferred)
  • Knowledge of MS Windows 7 & 10 operating system environment and related end users support requests
  •  Good knowledge in popular mobile devices (iOS & Android) and related end users support usage requests
Employer's offer
  • Salary range: gross 600-700.000 HUF
  • Cafeteria
  • Health insurance
  • International career opportunities
  • All You Can Move sport pass
  • Laptop/Mobile phone