Service Desk Officer

Introduction

Our partner is the world's largest humanitarian network, which has been carrying out its activities successfully around the world for more than 100 years. They are continuously working on further succession with the help of a dedicated workforce, so their Digitalization and IT Department is now expanding to further support global projects and core activities.

Tasks

Provide Level-1 service desk services including logging, resolving and escalating user requests. Monitor progress of issues and ensure adequate follow-up until resolution.
Participate in the work of project teams to test the new systems that are being introduced;
Guarantee data information security, availability and integrity through strong operational competencies and within ITIL framework;
Assist end-users remotely (using remote desktop tools) and onsite to resolve technical issues and provide user support for standard hardware and solutions provided

Expectations

Degree in Information Technology
ITIL certification or equivalent
3 years of professional experience in the IT support field as service desk agent in addressing first level resolution of incidents
Languages Required Preferred Fluently spoken and written English and Hungarian

Competencies:

Active Directory, Sharepoint, Dynamics 365 and Azure experiences
Knowledge of a Service Management Tool and support workflow usage (EasyVista preferred)
Knowledge of MS Windows 7 & 10 operating system environment and related end users support requests
Good knowledge in popular mobile devices (iOS & Android) and related end users support usage requests

Employer's offer