Service Management Consultant | SwiconJobs

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Service Management Consultant

2022.12.09. | Székesfehérvár | Tech
Introduction
Our partner is an industrial giant whose aim is to drive the world towards a sustainable future by building businesses and partnerships across various specializations ranging from energy to batteries through the help of a unique blend of knowledge and competence. They are committed to leading the world towards a more innovative, balanced and self-sustaining ecosystem through the optimal use of natural resources and products.
Tasks
  • Coordinating issue resolution on incidents and problems that occur for the live units
  • Service and change requests management
  • Ensure stable IT Service Management process continuation and improvements
  • Help consultants ensure (if help requested) that tickets assigned to the consultant can be processed seamlessly
  • Contribute with input to designing, carry out testing, prepare user guides, train IT Service Management processes
  • Participate in the delivery of the services as defined in the Service Catalog
  • Proactive system monitoring, improvement proposals and initiatives
  • Preventive IT Service Management process support
  • Perform daily tasks in the global ticketing system
Expectations
  • BSc or MSc degree in Information Technology, Economics or Engineering
  • Minimum 4 years of relevant experience in a comparable role within SAP (Solution Manager, ServiceNow or comparable IT support solution.) or 2 years of relevant experience with willingness to develop and learn
  • ITIL Foundation (v3 or v4)
  • MS OneNote, MS Teams, SharePoint, SAP user experience, SAP Solution Manager user experience, ServiceNow user experience (the more of these the better)
  • IT Service Management process related to the SAP
  • Fluent English
Employer's offer
  • Excellent benefit package
  • Good atmosphere
  • Scandinavian background
  • Opportunity for constant professional development
  • Home Office
  • Family-friendly work and workplace condition
  • International working environment
  • Project management career opportunity based on performance