ServiceNow Application Management Specialist | SwiconJobs

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ServiceNow Application Management Specialist

2021.05.25. | Tech
Introduction

Our partner is an industrial giant whose aim is to drive the world towards a sustainable future by building businesses and partnerships across various specializations ranging from energy to batteries through the help of a unique blend of knowledge and competence. They are committed to leading the world towards a more innovative, balanced and self-sustaining ecosystem through the optimal use of natural resources and products.

Tasks
  • Be responsible for developing and owning a ServiceNow user adoption- and user experience framework
  • Be responsible for the planning and execution of ServiceNow related user adoption activities
  • Plan and execute ServiceNow related training sessions
  • Participate in ServiceNow projects and enhancement activities being responsible for that good user experience and user adoption are sufficiently addressed
  • Be responsible for functional support and day to day operation of the ServiceNow Enterprise Service Management solutions
  • Be the single point of contact between ServiceNow potential- and existing customers and external service provider delivering 3rd line ServiceNow application support
  • Be responsible for test management including planning and execution
  • Participate in continuous improvements activities
  • Support customers in using ServiceNow in an effective and efficient way, including enabling customers to increase their process maturity through more advanced and expanded ServiceNow usage
  • Support customers with ServiceNow-related business cases. Translate customer needs and requirements into the best possible, standard ServiceNow solutions
Expectations
  • Master’s degree within IT, finance, business, or equivalent
  • Minimum 3 years experience with IT application management and/or user adoption activities preferably for ITSM solutions (ServiceNow or others)
  • Excellent communication capabilities
  • Being passionate about user experience/user adoption
  • ITIL Foundation as a minimum
  • High customer and service orientation
  • Proactive, result-oriented, and structured
  • Fluency in English, written and spoken
Advantageous
  • Project management knowledge and training skills
Employer's offer
  • Excellent benefit package
  • Good atmosphere
  • Scandinavian background
  • Opportunity for constant professional development
  • Home Office
  • Family-friendly work and workplace condition
  • International working environment