Order Management Specialist
Where exceptional talents scale what matters.
Swicon Minds is a curated community of 450+ senior top talents working on complex enterprise challenges, while operating within a stable, structured, and supportive ecosystem.
Summary
Bucharest, ROU
Hybrid
Medior
Introduction
Swicon Group is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Description
Order Processing & Analysis
- Review and approve supplies order requests based on internal guidelines.
- Process manual orders in the internal portal and ensure timely follow‑up.
- Analyze additional supply requests (lifespan recalculations, impressions forecast, shipment history).
- Investigate reasons for extra orders (technical issues, stock levels, production increases).
- Monitor and control over‑shipments according to business targets.
- Analyze monthly consumables usage to support accurate budgeting.
Customer & Partner Support
- Maintain strong communication with the Supplies Business Manager (SBM).
- Provide reports on lifespan, shipments, and historical data.
- Coordinate customer change requests in line with procedures.
- Manage claims, exceptions, and special requests promptly.
- Confirm manual order processing and update customers on order status.
- Contact logistics or carriers when needed.
- Collect monthly printed page counts to ensure accurate invoicing.
- Identify presses not connected to iServe and support customers in connecting them.
- Communicate with direct and indirect customers monthly to gather printed page data.
Operational Excellence
- Collaborate closely with internal teams involved in page count collection.
- Identify contract types and prioritize customers accordingly.
- Promote and guide customers in using new ordering platforms (ServiceNow, Supplies Inventory Manager).
- Process backorders and allocate stock based on urgency.
- Support ordering of special inks and new products not yet widely available.
- Assist with supply returns in collaboration with Supply Chain.
- Ensure timely and accurate resolution of escalations.
- Provide proactive communication to customers and internal stakeholders.
- Escalate recurring operational issues and follow through until resolved.
Tasks
Order Processing & Analysis
- Review and approve supplies order requests based on internal guidelines.
- Process manual orders in the internal portal and ensure timely follow‑up.
- Analyze additional supply requests (lifespan recalculations, impressions forecast, shipment history).
- Investigate reasons for extra orders (technical issues, stock levels, production increases).
- Monitor and control over‑shipments according to business targets.
- Analyze monthly consumables usage to support accurate budgeting.
Customer & Partner Support
- Maintain strong communication with the Supplies Business Manager (SBM).
- Provide reports on lifespan, shipments, and historical data.
- Coordinate customer change requests in line with procedures.
- Manage claims, exceptions, and special requests promptly.
- Confirm manual order processing and update customers on order status.
- Contact logistics or carriers when needed.
- Collect monthly printed page counts to ensure accurate invoicing.
- Identify presses not connected to iServe and support customers in connecting them.
- Communicate with direct and indirect customers monthly to gather printed page data.
Operational Excellence
- Collaborate closely with internal teams involved in page count collection.
- Identify contract types and prioritize customers accordingly.
- Promote and guide customers in using new ordering platforms (ServiceNow, Supplies Inventory Manager).
- Process backorders and allocate stock based on urgency.
- Support ordering of special inks and new products not yet widely available.
- Assist with supply returns in collaboration with Supply Chain.
- Ensure timely and accurate resolution of escalations.
- Provide proactive communication to customers and internal stakeholders.
- Escalate recurring operational issues and follow through until resolved.
Expectations
- Strong English and Italian skills
- Customer‑oriented mindset
- Delivers the requested tasks in due time, respecting SLAs and deadlines;
- Ensures the compliance of the processes, as per employer’s internal policies
- Delivers any other task or work related responsibility as requested by the manager
Advantages
Customer Support / Order Management experience
Employer's offer
- Salary: 6000–6500 RON Net
- Hybrid position (2 days/week at the office)
- Meal tickets (35 lei/day)
- Medical Subscription at Medicover
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Order Management Specialist
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Swicon Stories
Real people. Real challenges. Real impact.
„The whole hiring process was a really positive experience for me. I was given the opportunity to move forward professionally and to test myself in a new, more senior role. I was trusted from the start, and I had all the support I needed to take the next step in my career with confidence. They connected me with the right technical contact, and every question I had was answered quickly and clearly, so I never felt left on my own. Communication was smooth, each step built on the one before, and the whole process moved surprisingly fast and without a hitch.”
K. R. – Solution Architect
“Looking back over more than 15 years, Swicon gets top marks from me: it has built itself into a fast-growing multinational, and all the while it has backed its people professionally across the board — it even supported my PMP certification with a proper training course.”
B. T. – Sr. Projectmanager
“I’ve been working with SWICON for almost a year and a half now, and it’s been a positive experience from start to finish. Both the hiring process and the admin side of things ran smoothly, and whenever I had a question, help came quickly. I particularly appreciate how kind and helpful my colleagues are, and the fact that the company genuinely invests in building a community — there are regular programmes and events.
I’ve grown a lot professionally in my time here, too. My tasks and my responsibilities have kept widening, I’ve been able to take on more complex challenges, and I’ve also had the chance to support and mentor others. On the IT side I’ve been given opportunities that made a real difference to where I am professionally, so on the whole I see SWICON as a supportive place that gives you genuine room to grow.”
M. L. – Software developer
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