Account Delivery Manager
Where exceptional talents scale what matters.
Swicon Minds is a curated community of 450+ senior top talents working on complex enterprise challenges, while operating within a stable, structured, and supportive ecosystem.
Account Delivery Manager
This job offer is no longer available.
Summary
Bucharest, ROU
Hybrid
Medior
Introduction
Swicon Group is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Tasks
Responsibilities :
The Account Delivery Manager is a direct client contact position responsible for delivery of all high value and in-scope contracted services across all involved service delivery towers ensuring that performance goals and cost commitments are met.
The ADM works with business partners and vendors to develop, implement and lead a customer centric Account Service Team (AST) operational model driving best-in-class TCE and Quality.
The ADM promotes Customer Satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery, identifying and driving optimization while managing scope, resources, cost of delivery and coordination.
The ADM understands the client at the local, country, region and WW level to analyze delivery requirements, contribute to clients strategic business plan, and create incremental revenue opportunities. The ADM actively seeks opportunities to drive down the cost of delivery.
The ADM is the principal contact for all service operational and tactical issues for the client and HP delivery organizations.
The ADM develops and nurtures an excellent client relationship at the executive level supporting the Client Manager in establishing the customer as a Reference Account and supporting growth opportunities. Specialist: Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
Works on problems / projects of diverse complexity and scope. Exercises independent judgment within generally defined policies and practices to identify and select a solution.
Expectations
May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process.
Ability to handle most unique situations.
May seek advice in order to make decisions on complex business issues.
First Level University Degree or equivalent combination of education and experience.
1 -3 years relevant industry experience.
ITIL/ITSM knowledge
Advantages
- Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere.
- A challenging environment that will stimulate you to grow as a professional!
- A great foundation for your career!
- Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So, you can advance faster and further in your future career.
- A friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.
- A dynamic work environment with a culture that is open, innovative, and performance orientated.
Employer's offer
Hybrid position and meal tickets
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Swicon Stories
Real people. Real challenges. Real impact.
„The whole hiring process was a really positive experience for me. I was given the opportunity to move forward professionally and to test myself in a new, more senior role. I was trusted from the start, and I had all the support I needed to take the next step in my career with confidence. They connected me with the right technical contact, and every question I had was answered quickly and clearly, so I never felt left on my own. Communication was smooth, each step built on the one before, and the whole process moved surprisingly fast and without a hitch.”
K. R. – Solution Architect
“Looking back over more than 15 years, Swicon gets top marks from me: it has built itself into a fast-growing multinational, and all the while it has backed its people professionally across the board — it even supported my PMP certification with a proper training course.”
B. T. – Sr. Projectmanager
“I’ve been working with SWICON for almost a year and a half now, and it’s been a positive experience from start to finish. Both the hiring process and the admin side of things ran smoothly, and whenever I had a question, help came quickly. I particularly appreciate how kind and helpful my colleagues are, and the fact that the company genuinely invests in building a community — there are regular programmes and events.
I’ve grown a lot professionally in my time here, too. My tasks and my responsibilities have kept widening, I’ve been able to take on more complex challenges, and I’ve also had the chance to support and mentor others. On the IT side I’ve been given opportunities that made a real difference to where I am professionally, so on the whole I see SWICON as a supportive place that gives you genuine room to grow.”
M. L. – Software developer
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