Customer Engagement Mgmt Advisor III

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    Customer Engagement Mgmt Advisor III

    2026.10.08.

    Summary

    Bucharest, ROU

    Hybrid

    Medior

    Introduction

    Swicon Group is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners. 

    Tasks

    Key Responsibilities:

    • Acts as the key point of contact for the sales organization regarding the E-catalog customer and related portal aspects, providing guidance on optimal product catalog structures;
    • Creates, maintains and proactively updates catalogs and portals based on requests, reports and contracts, ensuring accurate configurations and approved pricing;
    • Provides consulting on B2B solutions, product offerings and pricing to sales representatives and customers;
    • Manages standard and complex customer accounts, including contracts and renewals and ensures timely delivery of price offers in line with agreed service levels.

    Expectations

    • Experience in a similar role;
    • Bachelor's degree;
    • Strong Excel skills.

    Advantages

    Ideal Profile:

    • English Proficiency: Advanced;

    Employer's offer

    • Hybrid working module (2 days/week at the office - Pipera Metro Station);
    • Meal tickets: 35 RON/day;
    • Medical subscription;
    • Paid Vacation: 24 days/year;
    • 2 year contract with high possibility of extension
    • Salary up to 6200 ron net

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      Alfa Vienna Insurance Group

      Customer Engagement Mgmt Advisor III customer experince,English ROU Bucharest hybrid medior Swicon Group is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.  We are looking for a Customer Operations Specialist with English eager to join our dynamic team.If you are a proactive, results-oriented individual with excellent communication skills, this position might be a great fit for you.Key Responsibilities:Acts as the key point of contact for the sales organization regarding the E-catalog customer and related portal aspects, providing guidance on optimal product catalog structures;Creates, maintains and proactively updates catalogs and portals based on requests, reports and contracts, ensuring accurate configurations and approved pricing;Provides consulting on B2B solutions, product offerings and pricing to sales representatives and customers;Manages standard and complex customer accounts, including contracts and renewals and ensures timely delivery of price offers in line with agreed service levels.Ideal Profile:English Proficiency: Advanced;Experience in a similar role;Bachelor’s degree;Strong Excel skills.Benefits:Hybrid working module (2 days/week at the office – Pipera Metro Station);Meal tickets: 35 RON/day;Medical subscription;Paid Vacation: 24 days/year;2 year contract with high possibility of extensionSalary up to 6200 ron net Key Responsibilities:Acts as the key point of contact for the sales organization regarding the E-catalog customer and related portal aspects, providing guidance on optimal product catalog structures;Creates, maintains and proactively updates catalogs and portals based on requests, reports and contracts, ensuring accurate configurations and approved pricing;Provides consulting on B2B solutions, product offerings and pricing to sales representatives and customers;Manages standard and complex customer accounts, including contracts and renewals and ensures timely delivery of price offers in line with agreed service levels. Experience in a similar role;Bachelor’s degree;Strong Excel skills. Ideal Profile:English Proficiency: Advanced; Hybrid working module (2 days/week at the office – Pipera Metro Station);Meal tickets: 35 RON/day;Medical subscription;Paid Vacation: 24 days/year;2 year contract with high possibility of extensionSalary up to 6200 ron net