Managed Services
End-to-End Process Ownership with Measurable Performance secured by generally a fix price contract for advanced financial control.
At Swicon, we take full responsibility for running your selected business or support processes — from assessment and transition, through daily operations, all the way to continuous improvement.
Our Managed Services - defined by detailed statement of work documentation - offering is ideal for enterprises looking to optimize operations, reduce internal overhead, and gain full transparency and cost predictability through SLA-based performance.
What We Deliver
Business Process Assessment & Analysis
- Full process mapping, role and responsibility breakdown
- Integration points and dependencies analysis
Due Diligence & Risk Assessment
- Risk identification across compliance, performance, and continuity
- Mitigation strategy and SLA framework design
SLA-Based Service Delivery
- Clearly defined and measurable service levels
- Regular performance reviews / milestone reporting and transparency
Dedicated Operational Team
- Fully managed workforce under Swicon employment
- Service Delivery Manager as single point of contact
End to end Project management
- Project management from scope clarification through complete execution
- Managing Transition and transformations and handover to production
✅ Key Business Benefits
✔️No Headcount Impact
All resources remain on Swicon’s payroll — no HR, no headcount limitations, no additional admin overhead.
✔️Lower Management Involvement
Swicon manages day-to-day operations and team leadership, freeing up valuable internal resources.
✔️Predictable Costs
Fixed or scalable monthly pricing models aligned with your business needs.
✔️Scalability & Flexibility
Easily ramp teams up or down — no hiring or layoff delays.
✔️SLA & KPI Driven Reporting
Real-time insights into performance and process effectiveness.
✔️Industry Know-How
Proven expertise across banking, SSC, utilities, telco, and insurance sectors.
✔️ Compliance & Risk Reduction
Processes run in full alignment with your security, legal, and audit requirements.
Typical Use Cases
- IT Support (Application Management, Incident Handling)
- Finance & Accounting Back Office
- HR Administration and Support
- Customer Service & Document Handling
- Reporting, Compliance Support
Ready to take the load off your business? Let’s explore how Swicon Managed Services can streamline your operations and let your teams focus on what truly matters — driving value and innovation!