The challenge
An insurer's commission management system sits at the heart of its sales operation. It needs continuous development to keep up with product, regulatory and channel changes, reliable application support, and project management for the parallel change initiatives, without the insurer carrying a fixed in-house team sized for peak demand.
At a glance
ScopeDevelopment, application support, IT expert services, project management
Staffing6–14 FTE, elastic
Engagement2015 – ongoing
What we did
SWICON provides continuous development and application support for the commission management system on an Oracle/Java stack, IT expert services and management of the related development projects. The team scales between 6 and 14 FTE, up and down, with the number of parallel projects and the client's demand.
The result
The engagement has run without interruption since 2015 and is in its eleventh year. The demand-driven staffing band means the insurer pays for the capacity it needs in each period, while retaining a team that knows the system end to end.
