Our partner is an industrial giant whose aim is to drive the world towards a sustainable future by building businesses and partnerships across various specializations ranging from energy to batteries through the help of a unique blend of knowledge and competence. They are committed to leading the world towards a more innovative, balanced and self-sustaining ecosystem through the optimal use of natural resources and products.

General

• Follows the established demand management process 
• Creates detailed business analysis, identifies business requirements, presents opportunities, highlights advantages of solutions and reviews risks
• Continuous improvement of the demand management – project lifecycle process
• Proper documentation of demand analysis 

Demand intake

• Acts as point of contact for IT/IS demands coming from within the GBS organisation or the partner's business areas or corporate functions.
• Ensures that all necessary information is provided by the requestor to complete the demand intake process
• Involves all relevant GBS IT department in demand and/or project assessment

Demand & Project assessment

• Facilitates the demand assessment process
• Creates the bridge between business and IT to understand the business problem and provide best solution proposal
• Gather capacity/feasibility forecast from development / architect / service delivery teams based on the demand 
• Identifies functional and technical requirements of the business case
• Creates cost estimation during project assessment and clarifies cost ownership with business
• Drives meetings with Technical Architect, PMO, Controlling and Service delivery teams during demand assessment phases, registers and monitor results, drives for progress
• Responsible for proper handover of demand assessment data to the assigned Project Manager after evaluation and assessment phase completed
• Accountable to have all the documents delivered within the demand management process

Work Experience

• 5 years relevant work experience
• IS / IT service/program/project delivery of corporate or shared services organization
• Business Analyst / Demand management / Project Management

Industry Experience

• Experience in a multinational environment
• Experience in Global Shared Service setup
• Experience in large scale IT/IS environment

Education

• College or University (IT /Business Degree or Equivalent)

Licensing/Certification

• ITIL, PMP, PMI

Functional Knowledge

• Demand management, Project management, Change management, Service management

Language

• Fluency in English (written and spoken)

Other

• Great communication and analytical skills

• Solid experiance in multinational environment
• Solid experience in large scale IT projects
• O365, Service Now, Clarity PPM

• International environment
• English as working language