When you hear the term “managed service,” IT support is probably the first thing that comes to mind. You’re not alone — many companies limit outsourcing to technical tasks. But the real potential goes far beyond that.
For small and medium-sized businesses (SMBs), IT is no longer just a support function – it has become one of the most critical pillars of business operations. An inaccessible email, a slow server, or a cyberattack can cause direct financial loss, poor customer experience, and reputational damage. That’s why the level of IT operations truly matters.
Digitalization is no longer an option — it's an expectation. Yet, many projects stall, go over budget, or fail to deliver the expected results. What’s behind this, when the technology is available and the intent is there, but the transition still doesn’t succeed?