Account Operations Support with English

Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks

INTEGRATED FINANCING AND DIRECT LEASING MANAGEMENT for PS Contractual/DaaS deals

Is accountable for Ad-hoc Reporting for Lease management
Asset tracking per Serial number (S/N) for all deployment sites
Send notifications 3 months prior and 1 month prior to end of lease
Shipped vs. delivered reconciliation reports
Revenue reconciliation reports for monthly invoicing of HW and Services deployed
Support Customer AOM (Sales Ops PM) in managing Early Termination / Buy out
Fill in special form for the partner for early returns for each S/N
Review contractual clauses to calculate the associated customer fees
Instruct Contract Management Operations (CMO) team on how to adjust customer monthly invoices
Follow-up with customer to receive PO and update Asset Database
Support Customer AOM (Sales Ops PM) in managing Disposal / End of Lease
Fill in special form for HPE FS for each return with all impacted S/N
Ensure customer readiness for return and arrange pick-up with and the partner FS
Manage escalations and extra fees coming from the partner for returned assets (the partner reserves 2 months after pick-up of old devices to do an inventory check)
Follow-up with customer to receive PO to cover any potential the partner logistic fees associated with these returns

Expectations

Business acumen
Excellent reporting skills, advanced use of MS Office Excel functions
Excellent verbal and written communication skills
Active listening skills
Customer relationship management
Negotiation and influencing skills
Being accountable with customer without direct management responsibility
Cross regional leadership
Time management
Ability to prioritize
Ability to cope with workload peaks
Tradeoff between operational (short term) priorities and solution related (longer term) priorities
Project management skills
Bachelors Degree, Masters Degree preferred or equivalent experience.
Project and/or Program Management preferably within an international environment
Ability to travel.
Fluent in English. More languages are a plus